Full Circle Support: eCampus Student Engagement and Success

2019, Vol. 2

One of the hallmarks of USG eCampus-supported programs is a clearly defined process for

The student success team contacts eCampus students via phone calls, text messaging, and eMail.

supporting and assisting students toward full engagement and success in eCore and eMajor coursework.

eCampus achieves this with the support of the Student Success Team (SST). The SST is comprised of eCampus staff members who, in addition to their primary eCampus role, are responsible for reaching out to withdrawing students and students identified as at-risk by their professors.

The SST reaches out to students in multiple ways for several different reasons:

Before the Term

Gated Registration: First-time eCampus students must take an introduction quiz before registering for classes. Preemptive Calls: Students enrolled in multiple classes receive a welcome email and phone call about Day 1 and navigating GoVIEW. eConnection Tutorial: This is an optional tutorial course available to all students to help them become familiar with the layout of the course.

Start of Term

Day 3 Calls: All students who have not logged into their course on the 3rd day of class receive a phone call to offer assistance. Day 5 calls: Students who missed the login/participation deadline and who are at-risk of being withdrawn due to non-attendance receive a phone call to review options.

During the Term

Proctored Exam Call Cycles
eCore students are required to take at least one proctored exam in order to pass the course. Throughout the semester, eCore students who did not register for or complete their proctored exam are contacted by email, text, and phone. This makes up the largest portion of eCampus SST outreach activities.

Emails: 26,284 (44.14%) Text Massages: 17,740 (29.79%) Missing Appointment Phone Calls: 11,999 (20.15%), Missing Exams Phone Calls: 3,520 (5.91%)

At-Risk Entries

Professors have an opportunity to report struggling students for the Students Success Team (SST) to contact and provide support and resources. Afterward, the SST members close the loop with professors by providing feedback regarding communication with students in order for them to remain informed and accurately follow up with at-risk students.

Withdrawal Requests

eCampus requires students to fill out a withdrawal survey before withdrawing from the course. This survey is used to gather data on the student's eCore learning experience, and the SST contacts the student about the withdrawal to provide details and options for an informed decision.

Affiliate Portal

Through an affiliate portal, institutions have access to a Milestone Report where they can see students who were reported as at-risk or submitted a withdrawal request along with the primary issue selected by the professor or student. The report may need to be shared with other local campus groups, such as Student Affairs personnel, who may be tasked with early alert follow-up activities.

Total Outbound

36, 025 Phone calls were made to eCampus students in FY 2019. AR Entry: 23.01% (8,290) Withdrawal: 10.23% (3,686) Preemptives: 5.83% (2,102) Day 3 NLI: 15.22% (5,482), Day 4/5 NLI: 2.63% (946), Proctored Exams: 43.08% (15,519)

These activities combined for a total of over 36,000 contacts in FY 2019. All of this is made possible through a commitment to the eCampus Strategic Imperative of Quality and the goal of continuously improving student success, engagement, and satisfaction in an environment of personal,

individualized outreach.

If you have questions about any of these services, please contact esuccess@ecampus.usg.edu.

Katie Shoemake

Educational Program Specialist

gshoemak@ecampus.usg.edu

678-839-4785

Nikki Henderson

Educational Program Specialist

nhenders@ecampus.usg.edu

678-839-5948

Comments

alex said…

Great post.
http://www.cplusplus.com/user/VanceWeinberger/

August 22, 2020 at 1:06 AM

3 Things to Consider Before Taking an Online Class While Overseas

Online Learning allows students the flexibility of continuing their educational journey from anywhere in the world. Online classes are an excellent option for students who are studying abroad for the semester, military members and families who are stationed overseas, or even those who want to take classes while traveling for pleasure. While online classes can usually be accessed from anywhere with a reliable internet connection, there are some things to consider before registering for class if you intend to complete the course while located outside of the U.S. Availability of a Reliable Internet Connection To access most online classes, students must have a reliable internet connection. This may be a challenge in some areas of the world due to various issues such as local network instability, outages, firewalls, or restrictive local internet policies. Before registering for an online class, research the internet accessibility situation in the area in which you pl

March Freebie: No Application Fee for Most USG Colleges and Universities

Free applications are back at more than 20 institutions in the University System of Georgia. During the month of March, potential students can apply for admissions to most USG institutions at no charge. By waiving fees, institutions are able to increase applicant pools and remove a financial barrier for those who might otherwise be reluctant to apply. Rates vary across institutions but savings can be significant. For a student applying at 10 USG institutions with average fees of $40, the savings would be $400. Students may apply for as many schools as they wish. Most institutions will automatically waive the fee during the application process. A few require specific steps during the application process. Below is a listing of all participating USG institutions and additional instructions where needed. USG Institutions Requiring No Code for Free Applications in March 2024 Abraham Baldwin Agricultural College ( application ) Atlanta Metropolitan State College ( application ) Clayton Sta

Let’s Get Ready for Finals - 8 Secrets For Success

For many students, just the thought of final exams and projects brings anxiety and distress. This stress can be self-defeating, as studies show that over-worry related to exams can make it more difficult to retain information (Young, 2022). But with proper preparation and a positive mindset, students can set themselves up for a grade-boosting finale. Obviously, re-reading the material (or practicing problems) is a necessary ingredient for high achievement on exams. Assuming that just about everyone reviews the materials to some extent, let’s consider what practices can set you apart. Get calm. First and foremost, your best bet is to worry a lot less. For most USG eCore and eMajor courses, the final exam or project only represents a relatively-small portion of the grade. It helps to calculate the exam score you will need to achieve the grade that you are seeking. For example, if the final exam is worth 15 percent and you have an 87 in the course, you would need a 107 on the final to

Planet eCampus

Search This Blog